AI EMBEDDING MORE IN GOVERNMENT SERVICES

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AI is quickly evolving and being deployed in more use cases within government, according to NextGov, the tech and government conduit platform.

The outlet recently moderated a discussion with leading government and AI industry experts, to gauge the newest developments occurring in government use of the technology.

Higher level jobs that are typically carried out by humans are increasingly being delegated to AI. Eight of the top government and business AI professionals recently participated in a debate that AI facilitated. They all believed that AI will develop further and eventually be able to perform more human functions in politics and the wider world.

An excellent illustration of this trend can be seen at the IRS, which recently tasked AI chatbots with taking calls from people who owe back taxes. The bots could only give customers phoning for assistance the most basic instructions and information when the program at the IRS first started in March. 

The AI-powered bots, on the other hand, have been given more authority over time and can now have more in-depth conversations with callers and assist them in coming up with a payment plan. The bots can then assist the late taxpayer in getting back on track by sending transcripts and a record of the revised plan to them.

AI Learning To Favor Bureaucracy and Government Interests Versus The Governed?

The NextGov discussion noted that AI “learning” has included gaining an “institutional bias” in some cases.

An AI “Bill of Rights” has been proposed via the Office of Science and Technology, with a stated aim to “democratize” AI via design and implementation, and to foster transparency so Americans can see and assess the state of AI development.

But in some ways, the AI “Bill Of Rights” seems more like a framework designed to acclimate the public to accepting a larger role for AI in the processes and activities of government and business, rather than offering any meaningful way for the human electorate to retain rights in the process.

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